I believe I saw someplace that Freshdesk reports aren't based on live information and that reports get gradually closer to real-time data as one goes up the Freshdesk service tiers (Sprout, Blossom, Garden, Estate, Forest).
Is that correct? What are the time delays at each tier?
This could be a big problem for my company as we do daily status reports each night.
According to recent updates, the data refresh for various plans are as follows-:
1. Forest -: 30 minutes
2. Estate and Garden -: 1 hour
3. Blossom and Sprout -: 1 day
Apart from the tickets, the ticket exports and dashboard is live data.
We are reaching the end of our Freshdesk evaluation period and really need this information.
Hello, I have the same problem. Reports are not updated in real time. Why?
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