I've talked to support, and they've informed me that attachments is only supported trough xml.

UPDATE: support just got back to me again and told me it's possible - still without a solution. will update if/when i get one

 Did you ever get a working solution for this?

Unfortunately not my ideal solution, but it works!

My ideal solution would be:

-> Make JSON object in js with ticket info

-> send image to a php file (via ajax and form data) that will compress it, and return a base64 string

-> add base64 string to JSON object

-> send object to php file via ajax

-> add ticket with curl

This is how i had to do:

-> add all form inputs to a formData object, including the chosen image, and send these to a php file.

-> the php file will:

- make variables of all the POST fields from the formData

- compress/resize image and UPLOAD it (this is what i initially wanted to avoid)

- make a php array with all the data (much like i would make the JSON object in js) including the image path

- add this ticket to fresh desk

- unlink (delete) image.

If that makes sense to you, here is some pseudo code (NOT tested and rather quickly written, so be aware of mistakes):

js:

<script>


function submitForm(){





	// Create formdata


	var formdata = false;


	


	if(window.FormData) formdata = new FormData();


	if(formdata === false) {


		alert("Your browser does not support form data");


		return false;


	}





	//get fields (i would strongly advice validating them before sending them to php)


	var first_name = $("#form_first_name").val();


	var last_name = $("#form_last_name").val();


	var image = document.getElementById('form_image');





	//add vars to formdata object


	formdata.append("first_name", first_name);


	formdata.append("last_name", last_name);


	formdata.append("image", image.files[0]);





	//send stuff with ajax


	$.ajax({


		type: "POST",


		url: "add_ticket.php",


		data:  formdata,


		processData: false,  //IMPORTANT when sending formdata


		contentType: false,  //IMPORTANT when sending formdata


		beforeSend: function(){


			console.log("adding ticket...");


		},


		success: function(data){


			if(data == "error"){


				console.log("Error adding ticket (freshdesk API)...");


			} else {


				console.log("ticket added! Ticket number is "+data);


			}


		},


		error: function(){


			console.log("error adding ticket (add_ticket.php)...");


		}


	});


}





</script>

php:

<?php





$first_name = $_POST['first_name'];


$last_name = $_POST['last_name'];





$image_filename = $_FILES['image']['name'];


$image_tmp_name = $_FILES['image']['tmp_name']; //the path to the temp image





// it would strongly advise to also validate the input here





/*





Upload and perhaps do simething witht the image (resize, compress, etc)





i'll call the new image path $new_image_filename





*/





$data = array(


	'helpdesk_ticket[subject]' => 'A ticket',


	'helpdesk_ticket[description]' => $_POST['description'], //these fields you'd probably want to also add


	'helpdesk_ticket[email]' => $_POST['contact_email'],//these fields you'd probably want to also add


	'helpdesk_ticket[source]' => 1,


	'helpdesk_ticket[ticket_type]' => "Product issues",


	


	// i use custom fields for everything - if there is a normal name field, you can totally use that


	'helpdesk_ticket[custom_field][first_name_58605]' => $first_name,


	'helpdesk_ticket[custom_field][last_name_58605]' => $last_name,


	


	// abd finally we add attach the image!!


	'helpdesk_ticket[attachments][][resource]' => "@" . $new_image_filename


);








//connect to freshdesk api and add ticket


$connection = curl_init();


curl_setopt($connection, CURLOPT_RETURNTRANSFER, true);


curl_setopt($connection, CURLOPT_FOLLOWLOCATION, true);


curl_setopt($connection, CURLOPT_HEADER, false);


curl_setopt($connection, CURLOPT_USERPWD, "your@email.com:yourpass"); // <-- remember to change these





curl_setopt($connection, CURLOPT_POST, 1);


curl_setopt($connection, CURLOPT_POSTFIELDS, $data);


curl_setopt($connection, CURLOPT_VERBOSE, 1);





curl_setopt($connection, CURLOPT_URL, "http://freshdesk_username.freshdesk.com/helpdesk/tickets.json"); // <-- remember to change this


$response = curl_exec($connection);





// !IMPORTANT


// remember to delete the file if you dont want it taking up space


unlink($new_image_filename);





$data_decoded = json_decode($response); // if you want to see what freshdesk responded (good for debugging) and return the ticket number





$ticket_num = $data_decoded->helpdesk_ticket->display_id;





if(isset($ticket_num)){


	echo $ticket_num;


} else {


	echo "error";


}





// EDIT! a word of advice:


// Return the ticket id to the customer - they will know that the ticket has 100% been created, and you can return them an error if something went wrong (aka. you didnt get a ticket id from freshdesk) and they can try again





?>

I hope you, and maybe others, can make use of this :)

If someone has found a way to do this as i initially wanted (with JSON only and base64) i'd love to see it!

Andy

EDIT: did some edits in the code

EDIT2: just some more edits for clarity

EDIT3: just some more code edits

EDIT4: added a little word of advice to the php code :)

excelente, it has served me well 

this I need to manipulate a custom field

Hi Guys,

You could use the sample PHP code in the below URL to create a ticket with an attachment.

https://github.com/freshdesk/fresh-samples/blob/master/php_samples/create_ticket_with_attachment.php

It should help.