Hello! I would like to know how to change the message in the email of when a person sends an email to the support. (Basically, the email telling them their support ticket number). If someone could help me that would be wonderful!
Thanks,
Dominick
How to change text of the Auto-Reply email?
This topic has been closed for replies.
Hello Dominick,
Sorry about the delay in updating this thread. You could modify the content of this auto mail under Admin > Email notifications > Requester notification > New ticket created.
Hope this helps!
Cheers!
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.