how to create new agents through API calls

  • 6 August 2014
  • 1 reply

 I need to provision all accounts of one endpoint into freshdesk.So i need to create agents dynamically through rest api calls .please help me to do it?

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1 reply

Short answer: No, you cannot create an agent via API.

Workaround involving a simple manual step: Create the agent as a contact using API, and then go to the contact page and convert the contact to agent: