Skip to main content
Visit Freshworks.com Visit Freshworks

 I am updating the freshdesk contacts through freshdesk api. All details are updated but secondary email is not updated.

Please help me to resolve this.

Freshdesk's API V2 supports secondary emails during create/update a contact. other_emails attribute can support upto 4 secondary emails which can be associated to a contact. You can find an example here


Also now you can filter a contact using secondary emails too.


curl -v -u user@yourcompany.com:test -X GET 'https://domain.freshdesk.com/api/v2/contacts?email=lex@freshdesk.com'



It's possible to update other_emails BUT the API is not capable of returning other_emails when using "/api/v2/contacts" (confirm by chat with your support team).

This is definetly a problem for synchronizing. Please fix.



Terms of Use