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Hello,




I am trying to use the freshdesk API to create tickets directly from our webapp.


We have multiple groups in our product for different languages. 


My problem is, how I can get the group_id from a special group. Is there a way to get all group_ids from the adminpanel?




I have used the API with "https://mydomain.freshdesk.com/api/v2/groups/", but with this I dont get all groups. And later it is to complicated, when we want to add new groups.




best regards



Hello Boris,




You can use the api endpoint https://mydomain.freshdesk.com/api/v2/groups/ to display the list of groups and their related information . Please note that this function returns 30 items for the request. Please include per_page & page number parameter to obtain the complete group information available in the helpdesk.




Here's a sample API endpoint with these parameters included :




https://mydomain.freshdesk.com/api/v2/groups?per_page=100    - > Lists upto 100 entities 




In case if you have more than 100 groups , please include page number parameter to view the other items not available in the initial request.




https://mydomain.freshdesk.com/api/v2/groups?per_page=100&page=2 


 


Hope this helps!




Cheers!



Hello Aravind,




thanks this helps.




best regards



Great to know,Boris. Happy Freshdesk-ing :)




Cheers!


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