Skip to main content

How to list all tickets in Backend app

  • June 13, 2017
  • 1 reply
  • 30 views
J
Apprentice

Hi, 


I want to list all tickets in Backend app instead of using /api/#list_all_tickets,

Is there any globe variable can achieve this?

    This topic has been closed for replies.

    1 reply

    B
    Contributor
    • bala.kumar
    • Contributor
    • July 4, 2017

     Hi Jerry,

          I infer you are looking for something like a DomHelper for Backend apps but unfortunately it is not yet available. As a work around you can use the Freshdesk API ( To make it easier there are many NPM modules available for the Freshdesk API which can be used in the B/E app) and achieve the desired result.


         Related features:

              We are enhancing and adding global variables for B/E apps and recently made $db available for B/E apps which can be used as documented in https://developers.freshdesk.com/docs/data-storage/



    Thanks,

    Bala

         
    Terms of UseAccessibility statement