How to list all tickets in Backend app

 Hi Jerry,

      I infer you are looking for something like a DomHelper for Backend apps but unfortunately it is not yet available. As a work around you can use the Freshdesk API ( To make it easier there are many NPM modules available for the Freshdesk API which can be used in the B/E app) and achieve the desired result.

     Related features:

          We are enhancing and adding global variables for B/E apps and recently made $db available for B/E apps which can be used as documented in https://developers.freshdesk.com/docs/data-storage/

Thanks,

Bala