Hello,
I need to know, is it possible to reach Auto-Reply message template from App? Using domHelper.ticket.openReply("some text"); I get "some text" added to the beginning of existing template, configured in Admin panel. Can I somehow override it and receive only "some text"?
Thanks,
Michael
How to reach OpenReply value from App
This topic has been closed for comments
Hi Michael,
openReply does not replace the whole reply content. We can take it as a feature request.
Thanks
Mahesh
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.