Hi,
I'm trying to create a group composed for four agents but when I try to save the changes I get a message that says: "An error has ocurred. If the problem still happening, get in touch with the Freshdesk's support"
One of the agents has a different email from the others, could it be the reason for this issue? Thank you in advance.
Regards.
+2I have found that Mint does not provide a reason why and just gives an error. If possible, switch back to classic freshdesk and it may give more insight.
+2If you did not disable classic freshdesk, then you may be able to go back If you never had classic freshdesk then you may be out of luck.
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