I need help to change the support URL on this account, please help, thank you.
I need to change my freshdesk URL from https://nyari.freshdesk.com to https://stockr.freshdesk.com
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+12Hello,
We can change the URL for the account but here are few things that you need to be aware of,
- The old URL would not be accessible once the change is made at our end - so you would want to inform your customers about this as well.
- Please make the necessary changes in the forwarded to address under Admin -> Support channels -> Email and also ensure that this reflects in the forwarding set up in your mailbox.
Please let us know if we can go ahead and change the URL.
Cheers!
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