We are a small company willing to use Freshdesk to handle our customers tickets.
there is another part of our company (our repair center) that gets some of our tickets (customer repair requests) and on their own system manage a repair for the info provided on the ticket.
We would like to hire someone that could develop an interface between freshdeks and our repair system (our system has a REST XML interface to interchange information)
I know I have to find someone with REST XML knoweldge, but from the freshdesk part... what are the requirements? what's the language used in freshdesk and skills that this guy should know?