Skip to main content

Images are pasted with private links eg gmail

P
Contributor

Hi,


If we copy and paste an image out of a gmail email, the image is displayed, but the link is set to the private gmail link from my email account. So it's shows up fine when I view the ticket/canned response and i'm logged in to gmail, but if anyone else views it, it shows as a broken link.


Is it possible to fix or prevent this from happening?


Regards

Paul 

    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    V
    Contributor

    Hi Paul

    At present, we dont support Private/Clipboard images to be copy/pasted into the Freshdesk ticket section


    Please use the Attach a file option to include such images or attachments


    regards
    Vijay

    P
    Contributor
    • pault
    • Contributor
    • May 28, 2014

    OK thanks

    Most helpful members this week

    Terms of UsePrivacy Notice