I thought when I was first checking out the service that it mentioned a feature that allowed for Google chat transcripts saved in your Gmail account could be imported to Freshdesk as new tickets. Yet now when I search through the tour pages I can't find where it said that.
Is that capability a current feature? Or is it planned to roll out with the Google Chat integration in a month or two?
Thanks!
Hi Samantha
Currently we don't have any such feature or plan to integrate Google Chat or so, but we are bringing our native chat into Freshdesk, in the next 1-2 months time
regards
Vijay
Hi,
First off, I'm sorry for the late reply. You've probably figured out the answer yourself but I thought I'd put it out there anyway.
You could setup a forwarding rule in the mailbox to automatically forward those transcripts to the support address configured in Freshdesk so that they are available as tickets .
Cheers!
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