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Import Google chat transcripts as New Tickets

  • May 23, 2013
  • 2 replies
  • 39 views
S
Contributor

I thought when I was first checking out the service that it mentioned a feature that allowed for Google chat transcripts saved in your Gmail account could be imported to Freshdesk as new tickets. Yet now when I search through the tour pages I can't find where it said that.


Is that capability a current feature? Or is it planned to roll out with the Google Chat integration in a month or two?


Thanks!

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    2 replies

    V
    Contributor

    Hi Samantha


    Currently we don't have any such feature or plan to integrate Google Chat or so, but we are bringing our native chat into Freshdesk, in the next 1-2 months time


    regards

    Vijay

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi,


    First off, I'm sorry for the late reply. You've probably figured out the answer yourself but I thought I'd put it out there anyway.


    You could setup a forwarding rule in the mailbox to automatically forward those transcripts to the support address configured in Freshdesk so that they are available as tickets .


    Cheers!



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