Hello All,

So we recently started using FreshDesk and I want to put a backup procedure in place in case we need to revert to an earlier date for whatever reason.

I have seen that I can "Export Data" by going to "Admin > Account" but what can I actually do with the received XML files? Logically there should also be an import option somewhere to restore the configuration to the time the export was done but I can't find anyway to do this anywhere.

Is there some piece of information I am missing?

Any advice or information would be great!

PS - If possible I also want to automate this job rather than doing it manual each week. If someone has information on how to achieve that too it'd be very helpful

Thanks all!