Hi,
When trying to create a new JIRA ticket from freshdesk, the following error occurs:
Jira reports the below error:
User 'root' does not exist.
Please contact Support.
An user 'root' does not exist in JIRA. Also the username (e.g. 'root') varies depending on the user the ticket is assigned to. For some users it works, for others there is this error with an inexistent username.
Where do these inexistent usernames come from?