I have received a work around from Freshworks that seems to do the job while the issue is being corrected by the engineering team.

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Please follow the below instructions.

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If you are using Google Chrome browser:

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Chrome Browser (Version 75.0) :

Open Chrome, open new tab and type "chrome://settings/content/cookies?search=cookie" and hit enter

You will see the below page

Make sure the setting reflects the same as shown above

Allow sites to save and read cookie data (recommended) → Should be "Enabled"Block third-party cookies → Should be "Disabled"After this quit / close Chrome browser and restart

If the issue persists even after changing these settings, please contact us.

If you are using the Firefox browser:

Firefox Browser (Version 68.0) :

Open FireFox, open new tab and type "about:preferences" and hit enter

In search box search for "cookies"You will see this page : 

If "Standard" options is chosen by default there shouldn't be any issues, please contact our devs for further debugging.If "Custom" option is chosen by default make sure "Third-party trackers" is selected

After this change click "Reload All Tabs" to take effect.

I have this issue with Safari now. I checked with Chrome and it worked with the third-party cookie enabled, but my main browser is Safari.

*disabled, not enabled. as described.

I have this problem with Safari too, which is my primary browser.  Any idea when this might be fixed?

Here is what I was told for Safari,

​These are the steps to enable cookies in Safari (version 11 and 12). Please follow the below instructions:​

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Safari (version 11):

In MacOS click "Safari → Preferences"  Shortcut : CMD + ,You will see the preference window, click on "Privacy" tag as highlighted  Uncheck "Prevent cross-site tracking" checkbox

Safari (version 12):

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In MacOS click "Safari → Preferences"  Shortcut : CMD + ,You will see the preference window, click on "Privacy" tag as highlighted

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Uncheck "Prevent cross-site tracking" checkbox

I agree, my official ticket for this issue is still open with no response. I hope it is fixed officially soon. These work around options are not great options... I highly encourage that anyone with this issue create a ticket. I have been informed:

 "A few of our customers reported this issue already to us. We have forwarded this to the engineering team and they are currently working on it with a priority.

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We will keep you posted once we have an update from them. Please bear with us till then."

So we will see when a fix happens. My ticket is now 16 days old.

I still have this issue as well! This is extremely annoying making FD borderline unusable.

Yeah, my ticket for this issue has been going 27 days with no update on a developer fix. I asked today for an update, so we will see. The work around is overall inconvenient.

Same problem here. I have to remove the freshdesk cookies to be able to logon into the agent view.

Very annoying for such a basic feature.