Login Authorization problems

  • 8 January 2019
  • 4 replies


This morning it happens that if one of our agents logs out, he can not log in anymore (error message: Sorry! You don’t have permission to access this portal).

One of these agents also has administrator permissions.

How can we rehabilitate these agents' login?

Our support portal: https://voiceatwork.freshdesk.com

I also leave a photo of the error attached


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4 replies

Working now

Userlevel 4
Badge +12

Hello Lorenzo,

We've identified an issue with the unified login page and our team is working to get this fixed on priority. It's so unfortunate that your agents are unable to login to the helpdesk. Please follow https://updates.freshdesk.com/ for the latest updates on the issue.


Userlevel 4
Badge +12


We've fixed the issues with the unified login and your agents should be able to access the helpdesk without any issues. Please let us know if you or your agents are facing any troubles with logging in to your account.


Now it's working. Thank you! :)