Skip to main content

The following will add a vertical scrollbar to the original request ( = the first message that the customer sent ) if it is very long.

<style>
  div#original_request.conversation_thread div.conversation div.commentbox.private-note {
    max-height: 60vh;
    overflow-y: auto;
  }
</style>

 Note: 1vh = 1% of the height of the viewport ( the browser window size ). Thus, a good max-height is usually 50 to 70vh but depends on the size of the monitors of your crew and preference.

And an image to illustrate:


 

Where do I insert this?

In an app ( Admin > Apps > Custom Apps > New Custom app ). Enter the above code in the Script field, select Custom app displayed on: Ticket detail page, provide a Name and Description and click Create and Enable. You may have to empty the cache of your browser to see the result.

 

Thank you!

Terms of UseAccessibility statement