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The following will add a vertical scrollbar to the original request ( = the first message that the customer sent ) if it is very long.



<style>


  div#original_request.conversation_thread div.conversation div.commentbox.private-note {


    max-height: 60vh;


    overflow-y: auto;


  }


</style>


 Note: 1vh = 1% of the height of the viewport ( the browser window size

). Thus, a good max-height is usually 50 to 70vh but depends on the size

of the monitors of your crew and preference.



And an image to illustrate:




 





Where do I insert this?



In an app ( Admin > Apps > Custom Apps > New Custom app ). Enter the above code in the Script field, select Custom app displayed on:





Ticket detail page, provide a Name and Description and click Create and Enable. You may have to empty the cache of your browser to see the result.

 





Thank you!



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