As of this morning our support team are unable to send any email replies to either staff or external customers. There does not seem to be an issue with notes being added to tickets. There has been no change to any email infrastrucutre or settings from out side. Please can this be looked into as it is massivley hindering out support team.
![2020-10-12120312-window_50958.png](https://uploads-us-west-2.insided.com/freshworks-en/attachment/2020-10-12120312-window_50958.png)