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Multi-level dependent drop-down ticket fields missing for "Trigger Webhook"

  • February 15, 2017
  • 1 reply
  • 76 views
T
Contributor

We use a dependent drop-down ticket field titled "Product" that opens up a second level of "Module".


I have been able to reference both Product and Module before as placeholders in various rules by using the "Insert Placeholder" function and going to Ticket Fields and selecting from a dropdown as shown:


image

This shows up then as "{{ticket.product}}" and "{{ticket.module}}".


But when using the "Trigger Webhook" under "perform these actions" the "Product {{ticket.product}}" can be found but there is no "Module {{ticket.module}}" for the dependent field.

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    1 reply

    G
    Community Debut

    Hello Tim,


    You would be able to use the drop down next to the category option within the insert placeholder section to choose the correct placeholder for the subcategory/item as shown in the image below : 


    image


    Hope this helps! 


    Gayathiri

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