We need to have multiple products, but I'd like to use the same e-mail address for all four of them. We're doing this because we'd like a separate portal for each product, but have one mailbox for all support issues. Is this possible?
This topic has been closed for comments
Userlevel 4
+12
Hello Joel,
The multi-product setup allows you to specify an unique support email address for every product so that each brand looks like a separate portal in itself. It is not possible to list the same support email address for all product portals in Freshdesk.
Cheers!
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.