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New Customer Satisfaction Survey

  • September 20, 2016
  • 5 replies
  • 57 views
P
Contributor

Back in April, an article was posted showing the new Customer Satisfaction Survey and stating it would be rolled out in a few weeks. I am on an Estate plan and have yet to see any changes. Any idea on when this will be completed?

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    5 replies

    aravind.sundararajan
    Skilled Expert
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    Hello Philip, 


    Thanks for your interest on the new satisfaction survey feature.It hasn't been rolled out publicly since it is still on Beta. Please let us know if you would like us to enable the Beta version of the survey feature for your account.


    Cheers,

    Aravind.S

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    P
    Contributor
    • phillip.strunk
    • Author
    • Contributor
    • September 20, 2016

    Yes, please enable the beta version for our helpdesk. Thank you! 


    datatrak.freshdesk.com

    aravind.sundararajan
    Skilled Expert
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    Thanks , Philip. I will get back to you with an update once the feature is enabled for your account . 


    Cheers !

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    P
    Contributor
    • phillip.strunk
    • Author
    • Contributor
    • September 27, 2016

    Hello, Aravind. Any word on this as of yet?

    aravind.sundararajan
    Skilled Expert
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    Hello Phillip,


    Good day. We've activated the new beta survey on your helpdesk. Time to earn more customer love :)


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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