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Notes while adding a ticket via API?

  • November 22, 2012
  • 2 replies
  • 669 views
C
Apprentice
Is it possible to add a note while creating a new ticket via the API?  I tired adding a <notes></notes> block (see below) to my existing POST that creates a new ticket, but it doesn't seem to work.

<notes>
  <helpdesk-note>
     <body_html>
          <body><html><a href="http://linkto.example.com">Link to example.com</a></html></body>
     </body_html>
  </helpdesk-note>
</notes>
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    2 replies

    V
    Contributor
    • vijay.shankar
    • Contributor
    • November 24, 2012
    Hi Chris

    Its not possible to add a note while creating a new Ticket via API, because the Ticket ID field would be needed, to which the note is to be added

    If an agent wants to add the comment please use the below xml

    curl -u sample@freshdesk.com:test -H "Content-Type: application/xml" -d "<helpdesk_note><body>Notes From User</body></helpdesk_note>" -X POST http://sample.freshdesk.com/helpdesk/tickets/{ticket-display-id}/notes.xml

    If you want to add the comment on behalf of the user please use his user_id as below

    curl -u sample@freshdesk.com:test -H "Content-Type: application/xml" -d "<helpdesk_note><user_id>52</user_id><body>Notes From User</body></helpdesk_note>" -X POST http://sample.freshdesk.com/helpdesk/tickets/{ticket-display-id}/notes.xml

    If you want to update a particular note (Note: You need to use body_html attribute in this case)

    curl -u sample@freshdesk.com:test -H "Content-Type: application/xml" -d "<helpdesk_note><body_html>Dummy duty</body_html></helpdesk_note>" -X PUT http://sample.freshdesk.com/helpdesk/tickets/{ticket-display-id}/notes/{note-id}.xml


    regards
    Vijay

    aravind.sundararajan
    Skilled Expert
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    Update : You can view our latest API documentation here : https://developer.freshdesk.com/api/#create_ticket


    Cheers!

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