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Noticed today that Ticket titles are all showing in Bold text.

  • January 9, 2019
  • 10 replies
  • 244 views
S
Contributor

Noticed today that Ticket titles are all showing in Bold text.  Where as before only new/unassigned tickets were in bold.  Is this a recent update/change, can it be changed?


Any one else the same?

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    10 replies

    B
    Contributor
    • bhakti.patel
    • Contributor
    • January 9, 2019

    I've also encountered this today; at random times some would not be in bold, while other times all tickets were in bold. 

    S
    Contributor
    • support_14013
    • Author
    • Contributor
    • January 10, 2019

    Has not changed at all for us.  Same bold text.  Pain.

    aravind.sundararajan
    Skilled Expert
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    @Simon@BeeP, Are you still seeing the bold titles appearing for all the tickets in the list view? We noticed the bold titles during one of the releases but haven't seen them re-appearing for sometime now.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    S
    Contributor
    • support_14013
    • Author
    • Contributor
    • January 11, 2019

    Yes we are all still having the issue since start of the week.  All titles are in bold.

    aravind.sundararajan
    Skilled Expert
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    @Simon Sorry about that. Does this happen for all the agents or only for a few? Also, did you try logging out of the helpdesk and then re-login back to create a new session?


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    S
    Contributor
    • support_14013
    • Author
    • Contributor
    • January 11, 2019

    This happens for all agents.  I have logged out, cleared browser.  Still the same.

    L
    Community Debut
    • ljones
    • Community Debut
    • January 14, 2019

    I have this issue as well, it went for about 24 hours but has return again. All tickets showing bold. Even after logging out and back in, and clearing cache etc.

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    @Simon@Jones, We've been hearing reports about this from other customers as well. We've taken it up as a bug and will look to fix this as soon as possible. I'll keep you posted on any updates on this.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    @Simon@BeeP @Jones, We've fixed this issue. You should now see just the new tickets appearing in bold. Let us know if you're still having issues with the ticket titles.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    B
    Contributor
    • bhakti.patel
    • Contributor
    • January 22, 2019

    Thanks Aravind! Looks like it's resolved on our end. 

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