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Notification emails not being sent

We have not been getting notifications, and replies are not going out to our customers. Is there something going on with the email system on FreshDesk?

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Tim,

Our service provider had an unexpected outage on one of their servers but it has been fixed now. We really apologise for the inconvenience caused.

Regards,
Aravind.S

I got this problem again. Would anyone give me an update on this issue?

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