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Notification when a ticket get new agent

  • February 6, 2019
  • 1 reply
  • 22 views
T
Apprentice


Hi,


How can customer get a notification when a ticket is moved to another agent?



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    1 reply

    mrenaud
    Skilled Expert
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    • mrenaud
    • Skilled Expert
    • February 7, 2019

    Hello Torben. How about using an Observer rule that would be triggered by Agent is updated and would then perform a Send Email to Requester action? Here is a mock up for this:


    image



    Here is a preview of the resulting email sent to your customer:


    image


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