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Hello,






We have a problem with Freshdesk when we use Images








image








image






but when i received the mail in Outlook and Gmail, the image is not visible








image


















Thank you



Fabien






URL Freshdesk : http://support.immpact.itga.fr








Hello Fabien,






Sorry that we have missed out on this thread. Are you still facing issues with the option ?






Cheers!





Hello,






The problem is the same. We always had this bug.






Thanks 



Fabien





Fabien,




I've converted this topic into a support ticket for further troubleshooting purposes. One of our support heroes will reach out to you soon!






Cheers!



**update from the support ticket**:


This certainly is not an issue with Freshdesk and it can be caused by a setting in Outlook that prevents the images from loading up . For more information , read : https://support.microsoft.com/en-us/help/2638687/pictures-cannot-be-displayed-and-are-shown-as-red-x-in-outlook


Cheers!

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