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Pending tickets on the dashboard

  • January 31, 2014
  • 3 replies
  • 64 views
O
Apprentice

Very quick question but we have found that when a ticket is 'Pending' it doesn't seem to be added to the dashboard.


Is there any way of getting 'Pending' tickets to be added to the dashboard?


Many thanks!

    This topic has been closed for replies.

    3 replies

    annapoorna.venketaraman
    Skilled Expert
    Forum|alt.badge.img+8

    Hey Ollie, 


    When you mark a ticket as "Pending", it will be counted under the "ON HOLD" section in the dashboard. 


    Can you check this and let me know if you require further assistance? Will be very glad to help you out!


    Thanks,

    Anna

    Head of Community
    M
    Community Debut
    • michael_11806
    • Community Debut
    • June 15, 2014

    Hi there,

    Are we able to edit the 'On Hold' title?  I'd like it to display 'In Progress'.


    Kind regards

    Michael

    V
    Contributor

    Hi Michael


    Currently there is no plans to allow more such LABELs, but maybe in the future updates


    thanks
    Vijay

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