Is this possible?
sometimes people will enter a ticket under their own name because they do not want the client contacted under any circumstances until some other steps have occurred.
Our system does not send any emails out to the requestor automatically however that does not stop agents grabbing the job and contacting the client which can cause issues.
I have created a field called "client contact approved" with yes/no/unknown
What I would like to do is have the system prevent any emails going to the requestor if the field is set to "NO"
Is this possible by any means?
If so can someone point me in the right direction?