Whenever I reply to a ticket the agent name is put at the top of the reply like this.
Agent Name:
comment goes here
I have removed the ticket.agent.name placeholder from the email notification but it still shows up.
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Userlevel 4
+12
Hi,
In case of email replies, you can navigate to Admin -> Email notifications -> Reply templates -> Agent reply template section and remove any placeholder that populates the agent name.
The default behaviour of the placeholder is that it fetches the commenter name along with the comment . Sorry that it is not possible to remove the agent name from being displayed when you use this placeholder.
Cheers!
Yes, how do we remove the Agent Name from this placeholder:
{{ticket.latest_public_comment}}
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