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We had some help-desk tickets in our system, and upon merging some

of them, which become closed, we noticed that the private notes had disappeared.


This is not good at all, as this makes it very difficult to track

down crucial information that was sent to an agent. In other words, the

evidence of what we wrote is gone! Please help!



Noe, 


We believe that this issue is being handled offline on a ticket. 


Please help us with the requested information so that we can quickly sort things out for you.


Anna



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