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Private Notes Issue

  • March 23, 2018
  • 5 replies
  • 32 views
M
Apprentice

When i post a private note it comes out public.

When i post a public note it comes out public.


Has anyone else had this problem, i obviously want private notes to be private!

How can i fix it?


Thanks.

    This topic has been closed for replies.

    5 replies

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi,


    Can you please let us know if you're an administrator in your account? The behaviour shouldn't occur unless you've an app installed in your account.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    M
    Apprentice
    • mrowley
    • Author
    • Apprentice
    • March 23, 2018

    hi,

    Yes i am an administrator.

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi,


    Can you please navigate to Admin -> Apps section and see if you've installed the Note manager app?


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    M
    Apprentice
    • mrowley
    • Author
    • Apprentice
    • March 23, 2018

    i think i've fixed it, the below was turned on.



    image


    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Glad to know that,Mrowley. Happy Freshdesk-ing !


    Cheers,

    @

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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