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Login through login/sso is rejected if the "name" value contains accents. It may also be the case with the "email" value, but I have not tested it.






For example,



".../login/sso?name=Physioth%c3%a9rapie&email=..." 






Calculation of the hash is done using the original value.






If we remove the accent, i.e. replace the e-acute by a plain e, it works flawlessly.






Is there something we are doing wrong?





Hello Claire,






Sorry about the delay in getting back to your query. Freshdesk supports only UTF-8 format for the contact name and email address which is the reason why your input query was rejected. Hope this helps.






Regards,



Gayathiri



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