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I'm trying freshdesk and I don't see the Public Ticket URL placeholder when I edit the e-mail notifications. 

I tried also to type in manually {{ticket.public_url}}, but that does not work (it is empty when sending the notifications.




Hello Bas,


Please set the "Who can view tickets on portal" option available under Admin -> Portals -> Settings as "Anyone with Public Ticket URL" .


This should enable the public ticket URL placeholder for usage in the email notifications. This is a security oriented change we brought in recently. 


Hope this helps. 


Thanks,

Manoj



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