Instead of just closing a ticket I deleted it! No prompt "are you sure" - it just fired!
Is there any way to recover the deleted ticket?
Instead of just closing a ticket I deleted it! No prompt "are you sure" - it just fired!
Is there any way to recover the deleted ticket?
Ignore those posts to from me, wrong thread.
I marked it as not spam, but my next test call went to spam again.
Yes, I can see the deleted ticket under Trash, and the new ticket that never showed in the Queue under spam.
What do I do to stop the tickets being sent to spam from my phone number now?
Anna, thank you for the feedback! I seemed to have missed that functionality and will greatly help us!!!
Hello,
If you go to the Tickets list page, you will find the view filter on top that usually says "All Tickets" or "My Open and Pending Tickets".
Click on the dropdown to choose "Trash" from where you can restore the deleted ticket.
Let us know if this is what you're looking for.
Anna
If you know the ticket number you can restore it via the URL. Simply adjust the URL with the right domain and ##
freshdeskURL/helpdesk/tickets/##
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.