Redundant "support" in URLs : "support.mydomain.com/support". Fix?

Hi All,

I've had a great experience so far with Freshdesk. I just switched to a paid plan, and set up my custom domain DNS: https://support.gingko.io

What I expected was for the URls to be like this:

... etc

Instead what I'm getting is:

... etc

And frankly, it looks kind of untidy. I'm curious, why was this choice made? Is there a way to remove the redundant path?

I know I could just use a different subdomain, like "help" or even "s.gingko.io", but that's only a little better.

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