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Is it possible to remove agents ability to assign tickets to other agents

Hello,


Though it is not possible to remove the ability to re-assign tickets, you can setup an observer rule to revert the change made and also alert the agent that he/she wouldn't be able to carry out the action on his/her own.


Here's how you can configure the rule :


When any of these events occur : Agent is updated from Agent ABC to ANY


And the events are performed by : Agent -> Choose agent name


Actions : Assign ticket -> Event performing agent


Send email to agent -> Event performing agent


Cheers!