Repeating 3 Day Warning

  • 6 January 2017
  • 1 reply

The three day old ticket warning is sending repeatedly for all tickets that are over 3 days, every hour. Is there a way to have this only happen once a day? 

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1 reply

Userlevel 4
Badge +12

Hello Dewain,

Looks like you have setup the reminder using a supervisor rule . By default, Supervisor rules are executed once in every one hour and hence the tickets matching the condition will be actioned upon. You can include a logic wherein it checks for greater than 3 hours and less then 5 hours so that the ticket satisfies the supervisor condition only once .