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Hi, I'm trying to change email notification settings at Admin > Helpdesk Productivity > Email Notifications.




When changing the slider on/off for any notification, the change is not saved when reloading the page. The ajax call in the background returns {"success":false,"msg":"An internal error occured.  Please contact support."},




Clicking Edit > Save also shows the message "An internal error occured. Please contact support."




Any suggestions? Thanks for your help.



Hello Mike,




We're really sorry for the inconvenience caused. I have converted this to a support ticket and one of our agents will get in touch with you soon.




Cheers,


Aravind.S



Mike,




By default,if the account has less than 10 tickets , the admin wouldn't be able to edit the email notifications. This is a part of our spam check policy.



Cheers!


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