If I type emailname@gmail.com in the search box, it returns nothing in the popup even though there are tickets associated with that email. If I put emailname@gmail. (without the "com") it works, but as soon as I type the "c", the results vanish.
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Hi Mario
We did actually place some stop keywords like "is" , "was" , "the" and more but not sure whether .com is included in the keywords. I will check this and get back to you
regards
Vijay
The problem is not .com is the ".c" or ".p"
If the email address domain is "live.com.pt", while typing this happens:
email@live - shows results
email@live. - shows results
email@live.c - NO RESULTS
email@live.co - shows results
email@live.com - shows results
email@live.com. - shows results
email@live.com.p - NO RESULTS
email@live.com.pt - NO RESULTS
This is a bad thing we cannot search by email...
Hi, Vijay,
Mario is right. This problem exists. Even worse , we can only guess what are the words and the symbols , the so called "stop words" that we do not have to use in order for the search functionality to work properly. Can you provide a complete list of such symbols or words.
Nikolay
Hi Guys
Please check this List for the "Stop Keywords". Let us know of the words that need to be removed.
regards
Vijay
I don't believe those stopwords have anything to do with this... I just know that pasting an email address in a helpdesk software is crucial and this needs a solutions as soon as possible.
Hi Mario
This problem should be resolved by now.
We will also improve this Stop Words list and make search better
regards
Vijay
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