Search from outside freshdesk | Freshworks Community

Hello,

I would like to implement a seachfunction from outside freshdesk, because I want to connect freshdesk with out phones.

I'd like to search contacts via phonenumber in freshdesk. Something like that:

There seems to be no way of search ing via API.

Is there any other way?

Thanks

Marco

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Hi Marco,

We do support searching of contacts using phone and mobile through API. Below is a sample API call:

curl -v -u user@yourcompany.com:test -X GET 'https://<DOMAIN>.freshdesk.com/api/v2/contacts?phone=<PHONE_NUMBER>'

curl -v -u user@yourcompany.com:test -X GET 'https://<DOMAIN>.freshdesk.com/api/v2/contacts?mobile=<MOBILE_NUMBER>'

you can find more information on list of available API's here:
http://developer.freshdesk.com/api/

Thanks,

Shreyas

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