Hello, how are you?

I would like to add custom fields to the support widget.

Follow the tutorial here: https://support.freshdesk.com/support/solutions/articles/154064-pre-populating-feedback-widget-form

But I did not succeed

Example:

FreshWidget.init("", {"queryString": "&helpdesk_ticket[requester]=email@email.com&helpdesk_ticket[custom_field][plan_id]=1234&disable[requester]=true&widgetType=popup&formTitle=Ajuda+e+suporte&submitTitle=Enviar&submitThanks=Obrigado+pelo+seu+contato.+%0D%0ANosso+tempo+para+resposta+%C3%A9+de+1+dia+%C3%BAtil.&searchArea=no", "backgroundImage": "https://s3.amazonaws.com/assets.freshdesk.com/widget/help-button.png", "utf8": "✓", "widgetType": "popup", "buttonType": "image", "buttonText": "Suporte", "buttonColor": "white", "buttonBg": "#006063", "alignment": "1", "offset": "-15%", "formHeight": "500px", "responsive": "yes", "url": "https://99.freshdesk.com"});

I'm waiting. Thank you.