Set default "From Adress" for groups by generating a new ticket

  • 30 July 2019
  • 1 reply

i want to set a default "from adress" for specific users or groups when they generate a new ticket by a new email. 

Currently, all users can send emails from a group, even if that user is not assigned in the group.

Is there a way, where i can define which user can send emails with wich "from adress"?

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1 reply

We don't have a limitation on who can send from each address, but we were able to have our FD contact build us a custom App that automatically sets the outbound email for us when we select the Group. I bet your rep can help find a solution for you!