When i try to rate your reply on freshdesk support I obtain this
Page 1 / 1
Hi Alessio
Apologies for the delay in update on this issue
Can you poing us to the Ticket, so we can update the HTML Part ?
Sometimes, when the Customer replies or adds Survey by clicking the Survery buttons from their mailbox, the comments are added to the Plain text format, but HTML is missed, due to which this error comes up
Please share the Ticket ID, so we can fix this ASAP
regards
Vijay
Apologies for the delay in update on this issue
Can you poing us to the Ticket, so we can update the HTML Part ?
Sometimes, when the Customer replies or adds Survey by clicking the Survery buttons from their mailbox, the comments are added to the Plain text format, but HTML is missed, due to which this error comes up
Please share the Ticket ID, so we can fix this ASAP
regards
Vijay
A ticket closed now: 130615
My rate seems sended.
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.