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Sprout Categories

  • June 19, 2019
  • 2 replies
  • 22 views
D
Apprentice

I have the Sprout plan and have set up different categories of solutions. Unfortunately, the only solution that shows up is "How To." Is this a limitation of the Sprout plan or am I missing something?


Thanks,

freshdeskcategories_41687.png
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    2 replies

    A
    Active Contributor
    • antony.pain
    • Active Contributor
    • June 20, 2019

    Hi David,


    Do you have some folders and articles in the other categories? If not then they're automatically hidden on the customer portal

    D
    Apprentice
    • dheup
    • Author
    • Apprentice
    • June 20, 2019

    Thanks for the answer. I was waiting to put something in until I could see if I liked the layout and I couldn't get the layout to work until I put something in.  Classic Catch 22.

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