SSO with Remote Login URL doesn't allow to login normally?

  • 4 November 2014
  • 1 reply

Hi Guys,

I did:
1) Enabled "SSO" in Admin -> Security tab
2) Set "Remote Login URL" for example:
3) Saved Security settings

And now then I visit my freshdesk namespace and try to login via "Login" link at the top right of the site - its always redirects me to "Remote Login URL" - that's is ok.

But how can I login now normally to my account via email and password.
I logged out after saving Security settings and now can't access to my account.

I tried to research - but not found any way to login.

Thanks for any help.

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1 reply

Userlevel 4
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Sorry for the delay in responding to this post. 

If you would like to login using your username and password, please try

Let us know if this helped or not.