Skip to main content

SSO with Remote Login URL doesn't allow to login normally?

  • November 4, 2014
  • 1 reply
  • 44 views
R
Apprentice

Hi Guys,

I did:
1) Enabled "SSO" in Admin -> Security tab
2) Set "Remote Login URL" for example: http://my_website.com/freshdesk/login
3) Saved Security settings

And now then I visit my freshdesk namespace http://my_somain.freshdesk.com/support/home and try to login via "Login" link at the top right of the site - its always redirects me to "Remote Login URL" - that's is ok.

But how can I login now normally to my account via email and password.
I logged out after saving Security settings and now can't access to my account.

I tried to research - but not found any way to login.

Thanks for any help.

    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    annapoorna.venketaraman
    Skilled Expert
    Forum|alt.badge.img+8

    Hello,


    Sorry for the delay in responding to this post. 


    If you would like to login using your username and password, please try yourdomain.freshdesk.com/login/normal.


    Let us know if this helped or not.


    Anna

    Head of Community

    Most helpful members this week

    Terms of UsePrivacy Notice