In GravityForms I configured a e-mail address in te BCC. This e-mail address is correctly connected in the support configuration in FreshDesk and our Web hosting partner because E-Mails send to this e-mail address are successfully added as ticket in FreshDesk.

So far so good.

In the conformation E-Mail in GravityForms a BCC E-Mail can be used.

When I use our info@...nl e-mail address in the BCC we receive the new submits from that form. So the BCC in GravityForms works fine

When I use our kontajt@...nl e-mail address in the BCC we

DON'T receive the new submits from that form as a new ticket, although the e-mail must be send.

Are there any problems know in using the BCC E-Mail Address in the Conformation E-Mail Address in GravityForms?
Is the Ticket not created because the e-mail was send as a BBC?

Thanks in advance for your answer :)