Hello Jeremy,

We understand the frustration and would like to apologise for the inconvenience caused. I have created a support ticket for this case and will help you with the resolution.

Cheers!

It's actually still happening.  This just happened on 12/15:

Hello Alan,

That's really unfortunate. I have just replied back to the support ticket seeking further information. Please let me know how best I can help you with this :)

Cheers,
Aravind.S